SHIPPING & DELIVERY

General Shipping

At Oscar & Sadie, all shipments are subject to our declared shipping charges.  Generally, orders placed with us will leave our premises within one business day for in stock items after receiving full payment and should arrive by Australia Post within 7 to10 business days. For remote locations you may wait up to 14 business days for your package. Occasionally, due to unforeseen circumstances such as a material shortage, an order will take longer to ship.  If this happens we will be sure to contact you and let you know when your item will ship. We reserve the right to use any carrier.

Please note we take no responsibility for items sent to the wrong address if you have entered your address incorrectly when ordering online so please check you have entered all your details correctly.

International Shipping

We are happy to ship internationally – international shipping rates will be charged.  To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process.  Costs are determined by your location.  All shipments to one of these areas will also ship within 3 business days and should arrive by registered Australia Post within 10 to 14 business days.  In most cases, your order will leave our warehouse within 2-3 business days subject to stock availability.

 

EASY RETURNS
Damages & Exchanges

Your satisfaction is our top priority. We sell only the best quality clothing and accessories, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we’ll make sure you’re taken care of.
Returns and Exchange Policy
Didn’t work out? That’s okay! We are more than happy to process an exchange or store credit within 18 days of delivery. Here’s how:
Returns or exchanges are accepted on goods within 18 working days from the date your items leave Oscar & Sadie.

Items received or requests to return or exchange items outside of this period will NOT be accepted. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.
All items returned must be in their original condition, unworn/not used and unwashed, without make-up or deodorant marks and with the original tags intact.
Oscar & Sadie is unable to process any exchange or return on items that were not bought from our online store.
Refunds are only issued in the unlikely case you receive a faulty item.
SALE items are FINAL sale. No exchanges, returns, or refunds.
We do not refund initial shipping charges for goods returned, except for faulty items. Items we exchange will be resent at our own cost. Your own return postage costs are not refundable.
Oscar & Sadie is not responsible for the loss of items being returned. We recommend using a trackable and insured delivery method.
We must have the exchanged item in our warehouse before your new item is sent
Oscar & Sadie does not provide exchange on items bought on a wholesale order.
Refunds
Refunds for faulty items are processed via PayPal. Once your refund has been issued, funds will show up on your bank statement within approximately 3-4 business days.
PRIVACY POLICY
Oscar & Sade strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy.

How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase.

Like most web sites, Oscar & Sadie also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site.

As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site’s features according to your preferences.
What we do with the information we collect

Like other web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually. We may use Personally Identifiable Information collected on Oscar & Sadie to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by Oscar & Sadie and other topics we think you might find of interest.
Personally Identifiable Information collected by Oscar & Sadie may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.
Affiliated sites, linked sites and advertisements

Oscar & Sadie expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on a Oscar & Sadie page, certain content that is actually created or hosted by a third party. Also, through Oscar & Sadie you may be introduced to, or be able to access, information, Web sites, features, contests or sweepstakes offered by other parties. Oscar & Sadie is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.
While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. Oscar & Sadie does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of Oscar & Sadie and this policy.
Changes to this Policy

Oscar & Sadie reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
Governing law

This policy and the use of this Site are governed by Australian law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Sydney, NSW, Australia